1q-consult - Service management

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Development of a strategy for LATIA
LATIA (Lithuanian Apparel and Textile Industry Association) had recognized that ...

Acquisition of a Metal company and interim management after take over
Ingemann Maskinfabrik was established in Denmark in 1975 as a ...

Market analysis and search for new customers in Scandinavia
1.Q consult made a research for its client Lithuanian company ...

LEAN seminar and creating the plan for LEAN implementation
1.Q consult arranged a 3 days LEAN introduction seminar for ...

Development of a new sourcing system
Silentor is a Danish producer and developer of industrial silencers.They ...

Establishment of a fishnet factory
1.Q consult assisted NP Utzon A/S, which was originally located ...

Establishment of a sales office in the Baltics
Addvisors ApS, a specialist in Search machine optimization and marketing ...

Acting as a sales office for a Danish Trade company
D.S.C. Trading Ltd. A/S is owned by Wrist Group, for ...

Assistance with establishment of an insulation education system
Persolit A/S in Denmark is the owner of a daughter ...

The client is always right – and old expression. It is not always true, but good to remember anyway, because without clients – no business.

1.Q consult develops a sales, service and client focused culture in the companies, where:

the sales force hunts the right clients, sells what is realistic to deliver – and acts as consultants towards the clients building up long termed relationships
the follow up on all requests from potential clients is adequate
the final delivery of service and products for the clients is according to the specifications - and delivered with a smile

This sounds simple, but in many companies, the sales force sells what is easiest to sell, not what is easiest to produce and deliver.

The administration is too busy to follow fast up on questions and enquiries from the potential clients – or even forget it.

And the rest of the organization is not really working to full fill the main requirements from the clients. If for example a client is interested first of all in fast deliveries, but the company has too many decision makers involved in the processes each prolonging the process time, then the company structure and the client demands does not match.

In all cases the company risks loosing clients and/or have to use many resources talking to and solving problems for dissatisfied clients.

The alternative is to change the company strategy and become more focused on which clients to serve and how.

1.Q consult assist on creating a sales and service and client driven organization with following steps:

making a research describing the present clients satisfaction level
making a plan for further steps based on the outcome of the research, including both
- advices if the company today is serving the right clients
- a plan how to introduce/develop a well working service management system in the company
making concrete training programs for the entire organization - building up the right service/sales culture in the company
describing the targets to reach for each program and for the company performance towards its clients
monitoring the programs and then evaluating the results
making training in how to do service oriented sales
making training in how to tackle complains from the clients and learn from it

The outcome is a sales and service and client driven organization, which at the same time will be working more efficient, serving profitable clients and building up long lasting client relations.